How we work
How we like to work at New Key
At New Key, we prioritise listening to and respecting the individuals we support. We believe that they have the power to shape their own lives and make decisions about the support they receive.
Our approach is centred around enabling individuals to build the life they want, and we achieve this by utilising both paid and unpaid support.
To ensure that our support is personalised and tailored to each individual’s needs and preferences, we follow a model of excellence. This model helps us establish credibility and instil confidence in our organisation and our staff. We are committed to delivering a high-quality service that builds confidence and engagement among our staff, enabling them to be effective in their roles.
New Key approach
One key aspect of our approach is creating a PATH (Planning Alternative Tomorrows with Hope) with every individual we support. This process involves actively involving the individual in shaping their support services and planning their future. We prioritise recruiting support staff based on their personality, interests, and hobbies, ensuring a strong match with the individuals they support. The decision on who supports them is made by the individual themselves, rather than the organisation imposing it.
We recognise that each individual is unique, and their support services should reflect that. Therefore, individuals create their own plan, which serves as a dynamic and evolving document that reflects their life, aspirations, and achievements. This ensures that the support provided remains relevant and responsive to their changing needs and goals.
Furthermore, we are committed to helping individuals secure their own home, giving them the freedom to choose whether they want to live alone or share with someone else. We also focus on their integration within their local community, supporting their engagement in employment or learning opportunities.
At New Key, we are dedicated to empowering individuals to have control over their lives, create meaningful connections, and achieve their aspirations. Through our personalised approach and emphasis on individual choice and involvement, we strive to support each individual in building a fulfilling and inclusive life.
